Refund policy

Sound & Stage City will give store credit or exchange online purchases within 7 days from the date of receipt as long as the item has not been used or installed and is returned in the original packaging and that the relevant proof of purchase is provided. A 20% handling fee may be charged on opened / used purchases subject to viewing. Software products cannot be exchanged or refunded. Products will not be refunded or exchanged due to incompatibility. Please check compatibility information before placing an order. A courier collection fee of R100.00 may be charged on credits and exchanges. Any item wanting to be returned must be done before a credit/refund/swop will take place.

Returned goods need to be inspected by trained technical staff before a decision is made as to how the return will be handled. Items cannot simply be swopped out before this procedure has been followed and fault has been identified.

Once goods have been paid for, goods may not be cancelled because client has changed their mind.